At Luxestirax, we are dedicated to providing a reliable and transparent shipping experience for our community. This policy outlines our logistical operations, ensuring they align with the Sale of Goods Ordinance (Cap. 26) and the Control of Exemption Clauses Ordinance (Cap. 71) of Hong Kong. By understanding our timelines and methods, you can shop with confidence.
1. Geographic Limitation
Luxestirax operates exclusively within the Special Administrative Region of Hong Kong. Our logistics network is optimized specifically for local addresses, and we do not facilitate shipping to international destinations or regions outside of Hong Kong at this time. This focus allows us to maintain a high level of oversight over every parcel we dispatch.
2. Processing and Dispatch Timeline
Efficiency is a core part of our commitment to you. Once an order is confirmed, our warehouse team requires 2 business days to perform quality checks, package the items, and prepare the necessary shipping documentation. This internal processing phase ensures that every gown and apparel piece leaves our facility in the condition described on our website.
3. Transit and Arrival Estimates
Following the processing phase, the package is handed over to our local logistics partners for transit. This stage typically takes 1 to 2 business days to reach your designated address. Consequently, the total estimated time from order confirmation to arrival at your doorstep ranges between 3 and 4 business days. While we strive to meet these windows consistently, please note that business days do not include weekends or public holidays in Hong Kong.
4. Billing and Hidden Costs
In accordance with our transparency standards and to comply with consumer protection regulations, Luxestirax does not apply any shipping or handling fees. Shipping is free for all orders within our service area. Furthermore, we operate on a strictly Cash on Delivery (COD) basis. The price you see listed for the item is the final amount you pay to the courier. There are no surprise surcharges, taxes, or restocking fees involved in the delivery process.
5. Order Cancellation and Transit Rules
Under the Sale of Goods Ordinance, the seller has a duty to deliver goods in accordance with the contract terms. You may cancel your order at any time while the status remains "Processing" and the item is still at our facility. However, once the order has been dispatched and is with our logistics partners, the delivery process must be completed.
We cannot halt or redirect parcels that are already in transit. We encourage you to review your shipping address and selection details cautiously before finalizing your purchase.
6. Delivery Inspection and Acceptance
Upon arrival, we recommend that you inspect the exterior of the parcel. According to local regulations, a buyer has the right to a reasonable opportunity to examine the goods to ensure they correspond with the description and quality standards promised. If the item is clearly damaged upon delivery, you may refuse the package. For any issues discovered after opening, please refer to our Return and Refund Policy and contact help@luxestirax.com immediately.
7. Support and Communication
Our team is available to provide updates on your shipping status or answer any logistical queries. We stay live from 9:00 AM to 6:00 PM HKT, Monday to Friday. Clear communication is vital for maintaining a trustworthy relationship with our shoppers. By shopping with Luxestirax, you acknowledge these timelines and agree to the professional standards we uphold to ensure your fashion finds arrive safely and promptly.