Welcome to Luxestirax. By accessing our platform and placing an order, you agree to follow the rules outlined below. These terms create a formal agreement between you and our brand to ensure a smooth shopping experience for everyone.
1. Agreement to Terms
By browsing our website or purchasing our apparel, you signify your acceptance of these standards. We provide our services exclusively to individuals residing within the Special Administrative Region of Hong Kong.
If you do not agree with any part of these rules, we suggest you refrain from using our digital boutique. We reserve the right to modify these terms as our operations evolve, and your continued use of the site indicates your awareness of any updates.
2. Commercial Terms
Our boutique displays various dress collections with clear pricing. We operate on a Cash on Delivery (COD) basis for every transaction. This means the total amount displayed at checkout is the exact figure you provide to the courier at your doorstep. We do not apply any hidden fees, nor do we charge for shipping. All prices are listed in local currency.
While we strive for accuracy in our product descriptions and imagery, we encourage shoppers to be certain of their selections before finalizing an order. We do not permit returns or exchanges for a change of mind, so please ensure your choice aligns with your needs before confirming.
3. Fulfillment and Delivery Promise
We maintain a transparent timeline for getting your selections to you. Once an order is placed, our team requires 2 business days for internal processing, which includes cautious packaging and preparing the parcel for dispatch.
Following this phase, the item is handed over to our logistics partners for transit, which takes an additional 1 to 2 business days. The total delivery window is between 3 and 4 business days. You may cancel your order at any point while the item remains in our possession. However, once the package is dispatched and with the logistics team, the delivery must be completed.
4. Liability and Returns
Luxestirax is committed to delivering items that arrive in proper condition. If you receive an incorrect or damaged product, please notify us at help@luxestirax.com. We will organize a pickup at our own expense. Following a 24-hour inspection period at our facility, we will either arrange a replacement or, if the item is unavailable, initiate a full refund. Refunds are issued via bank transfer since we do not hold your billing details.
Once we process the refund, it may take 5 to 6 business days for the funds to reflect in your account, depending on your banking institution. Our responsibility is limited to the replacement or refund of the specific item purchased. We do not charge any restocking fees for these instances.
5. Regional Governance
Luxestirax operates exclusively within Hong Kong. All services, deliveries, and these terms are governed by the laws of Hong Kong. Any disputes arising from the use of our website or the purchase of our products shall be addressed within the local jurisdiction.
Our support team is available to assist with queries from 9:00 AM to 6:00 PM HKT, Monday through Friday. We focus our efforts entirely on serving the local community with transparency and professional standards.